Shipping Protection

We designed our arch support insoles to improve foot and leg alignment and reduce strain.

They do this by providing cushioning and stability to the arch of the foot, which plays a crucial role in weight distribution and shock absorption.

Although most people say the orthotics were comfortable from the start, you might experience some soreness or discomfort for the first few days while your feet adjust.

The orthotics are designed to last 1 year with regular use and should be replaced within this timeframe or at the first signs of wear.

Delivery takes an average of 5-10 business days, but it may vary depending on the destination.

We provide free shipping on all orders.

Return and Refund Policy

We are committed to ensuring your satisfaction with every purchase. However, as we work with international partners who ship directly to the United States and United Kingdom, we do not accept product returns. Returning items to the manufacturer incurs high international shipping costs, which would ultimately make the process impractical for most customers.

To make things easier, if you are not fully satisfied with your purchase, we offer two alternative options within 30 days of receiving your order:

1. Partial Refund: Receive a 30% refund of your order, and you may keep the product as a goodwill gesture.

2. Replacement: We can send you a new pair from our website at no additional cost.

How to Request a Refund or Replacement

To proceed with a refund or replacement, please contact our customer support team and provide proof of purchase. Once you select your preferred option, we will process it within 2 business days.

Customer Satisfaction

We’re here to help! If you have any questions or need assistance, please feel free to contact us at info@steadystepinsoles.com