Return and Refund Policy
We are committed to ensuring your satisfaction with every purchase. However, as we work with international partners who ship directly to the United Kingdom, we do not accept product returns. Returning items to the manufacturer incurs high international shipping costs, which would ultimately make the process impractical for most customers.
To make things easier, if you are not fully satisfied with your purchase, we offer two alternative options within 30 days of receiving your order:
1. Partial Refund: Receive a 30% refund of your order, and you may keep the product as a goodwill gesture.
2. Replacement: We can send you a new pair from our website at no additional cost.
How to Request a Refund or Replacement
To proceed with a refund or replacement, please contact our customer support team and provide proof of purchase. Once you select your preferred option, we will process it within 2 business days.
Customer Satisfaction
We’re here to help! If you have any questions or need assistance, please feel free to contact us at info@steadystepinsoles.com