Privacy Policy

Last Updated: April 30th, 2026

This Privacy Policy describes how Steady Step Insoles (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, make a purchase, contact us, or sign up to receive marketing communications from us.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal information you provide to us, including your name, email address, phone number, shipping address, billing address, and payment-related information when you place an order, create an account, contact customer support, or sign up for marketing communications.

Order and transaction information, including products purchased, order history, delivery information, returns, refunds, and customer service communications.

Device and website usage information, including your IP address, browser type, device type, pages viewed, referring websites, time spent on our website, and other analytics data collected through cookies, pixels, and similar technologies.

Marketing information, including your communication preferences, email subscription status, SMS subscription status, and interactions with our marketing messages.

How We Use Your Information

We use your information to:

Process and fulfill your orders.

Send order confirmations, shipping updates, delivery notifications, and customer service messages.

Respond to customer support requests.

Improve our website, products, services, and customer experience.

Detect, prevent, and address fraud, security issues, and unauthorized activity.

Send marketing emails or SMS messages, where permitted by law and where you have provided the required consent.

Personalize advertisements and measure the effectiveness of our marketing campaigns.

Comply with legal obligations, payment processing requirements, tax obligations, and other business requirements.

SMS Marketing and Text Message Communications

By providing your phone number and opting in to receive text messages from Steady Step Insoles, you agree to receive recurring automated promotional and personalized marketing text messages, including cart reminders, order updates, special offers, product updates, and other marketing messages from us at the phone number you provided.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. Message frequency may depend on your interactions with us, your purchases, and our marketing campaigns.

You can opt out of receiving SMS marketing messages at any time by replying STOP to any text message from us. After you reply STOP, we may send you a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS marketing messages from us unless you opt in again.

For help, reply HELP to any text message from us or contact us at info@steadystepinsoles.com.

We may use your phone number to send you transactional or service-related messages, such as order confirmations, shipping updates, or customer support responses, where permitted by law.

SMS Consent and Mobile Information

We respect your privacy. We do not sell, rent, or share your SMS opt-in information, mobile phone number, or SMS consent status with third parties for their own marketing or promotional purposes.

Your mobile information may be shared only with service providers who help us operate our SMS program, such as SMS delivery platforms, ecommerce platforms, customer support tools, and related technology providers. These service providers are only permitted to use your information to provide services to us and are not permitted to use your SMS opt-in information for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide our SMS services.

Cart Reminders

If you provide your phone number during checkout or otherwise opt in to SMS marketing, we may use cookies or similar technologies to determine when you have abandoned your cart and send you cart reminder text messages. You can opt out of these messages at any time by replying STOP.

How We Share Information

We may share your information with trusted third-party service providers who help us operate our business, including:

Shopify and ecommerce platform providers.

Payment processors.

Shipping and fulfillment providers.

Email and SMS marketing platforms.

Customer support platforms.

Analytics and advertising platforms.

Fraud prevention and security providers.

Professional advisors, such as accountants, attorneys, or compliance consultants.

We may also share information when required to comply with applicable laws, regulations, legal processes, or government requests, or to protect our rights, property, customers, or business.

We do not sell your personal information in the traditional sense. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws. Where required, you may have the right to opt out of such activities.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, remember your preferences, analyze website traffic, personalize content, measure marketing performance, and deliver relevant advertisements.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Email Marketing

If you subscribe to our email marketing, we may send you promotional emails about our products, offers, and updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send.

Data Retention

We keep your personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

SMS consent records may be retained as needed to demonstrate compliance with applicable laws and messaging requirements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, portability, or restriction of certain data uses.

To submit a privacy request, contact us at info@steadystepinsoles.com.

We may need to verify your identity before processing your request.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

International Customers

If you access our website from outside the country where we operate, your information may be transferred, stored, and processed in countries that may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

For questions about this Privacy Policy, your personal information, or our SMS program, contact us at:

Steady Step Insoles
Email: info@steadystepinsoles.com
Website: www.steadystepinsoles.com
Business Address: 1164 Bishop St, Ste 940 #467, Honolulu, Hawaii 96813 Us